At Lawrence Luxuries, we want you to love your bath and body treats. If something isn’t right or you’ve changed your mind, we’re here to help make the return process as smooth as possible.

1. 7-Day Cooling-Off Period (Standard Returns)

• Return Window:You have 7 calendar days from the date you receive your order to notify us that you wish to return an item.
• Time to Send:Once you’ve notified us, you have a further 7 days to post the item back to us.

2. Hygiene & Condition Requirements

Due to the personal care nature of our handmade bath, body, and gift products, strict hygiene rules apply:

• Eligible Items:Products must be unused, unopened, and in their original sealed packaging and condition.
• Hygiene Exclusion:For safety and hygiene reasons, any bath bomb, soap, skincare item, or hamper component that has been unsealed, opened, or handled beyond inspection cannot be returned unless faulty.
• Custom / Bespoke Items:Custom-made hampers or personalized items are non-refundable unless defective.

3. Exchanges

• Fastest Method:To receive a replacement item quickly, the fastest option is to return your original item for a refund and place a new order online.
• Direct Exchange:Alternatively, contact us directly and we can arrange an exchange subject to product availability.

4. Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect:

1. Contact us within 14 days of delivery with your order number and a photo of the issue.
2. We will arrange a free replacement or issue a full or partial refund, including any standard shipping costs.

5. How to Initiate a Return

1. Get in Touch:Email us at Hello@thebusinessbanana.co.uk with your Order Number and the item(s) you wish to return.
2. Pack Securely: Package the unopened item(s) safely in original or protective outer packaging to prevent damage during transit.
3. Post Your Return: Send your parcel to our returns address:
   Lawrence Luxuries – Castle St, Trowbridge BA14 8AR

(Unless the item is faulty or incorrect, customers are responsible for return postage costs. We recommend using a tracked service).

6. Processing Refunds

• Once received and inspected, your refund will be processed within 7 Days
• Refunds are credited back to your original payment method.Original standard delivery costs will be included if returning the complete order.